Returns & Exchanges Policy
Return Eligibility
• Items must be returned within 30 days of delivery
• Products must be unworn, unwashed with tags attached
• Original packaging and proof of purchase required
How to Return
- Initiate your return through our online portal
- Print the prepaid return label (U.S. only)
- Securely package your items
- Drop at any authorized carrier location
Refund Processing
• Allow 7-10 business days after we receive your return
• Refunds issued to original payment method
• Original shipping fees non-refundable
Exchange Options
• Size/color exchanges subject to availability
• Processed within 5 business days
• No additional shipping fees for U.S. exchanges
Non-Returnable Items
• Final sale merchandise (marked at purchase)
• Personalized/customized items
• Opened underwear/swimwear
International Returns
• Customer pays return shipping
• Must include all customs documentation
• Only merchandise value refunded (no duties/taxes)
Damaged/Defective Items
• Contact us within 14 days of delivery
• Photo documentation required
• Prepaid return label provided
Return Status
Check your online account for:
• Return authorization status
• Refund processing updates
• Exchange shipment tracking
Special Circumstances
• Holiday returns (extended to January 31)
• Gift returns (store credit issued)
• Promotional item returns (prorated refunds)